Frequently asked questions
Questions We Hear The Most
Do you offer sliding scale?
Yes, we also offer a sliding-scale fee for all services. A sliding-scale fee means that the cost of a psychology service can vary depending on a person’s financial circumstances.**
What is the cancellation policy?
We ask for at least 24 hours’ notice to cancel or move an appointment. This allows us to offer the slot to another patient. Appointments changed with less notice may incur a small administrative charge.
Do you do direct billing?
No. Session and assessment fees can be submitted to your private insurance for full/partial coverage or submitted as a medical expense on your annual tax return
What form of payment do you accept?
We accept interact e-transfer or credit card. Payment for services is due at the end of each session, and a receipt will be given when payment is received. Please retain these receipts for your insurance or income tax claims, if applicable.
Do you offer telephone or video appointments?
Yes. therapy and consultation services can be provided via telephone or video. However assessments are only completed in person. We will recommend the most appropriate format when you contact us to book.
Is parking available?
There is paid parking and street parking available at this location